Exchange & Refund Policy

Exchange & Refund Policy – Lush Heels

At Lush Heels, we value your trust and aim to ensure every step you take in our footwear is filled with comfort and style. If your purchase isn’t quite right, we offer a straightforward return and exchange process. Refunds are provided as a Lush Heels Gift Card, valid for 30 days and redeemable across our entire online store.

Eligibility for Returns & Exchanges

• Items must be unused, unworn, and returned in their original packaging.
• Requests must be made within 7 days of receiving your order.
• Sale and discounted items are not eligible for return or exchange.

How to Request a Return or Exchange

1. Contact us via email at support@lushheels.store or WhatsApp us at 0316-1620307 with your order details and reason for return or exchange.
2. We’ll provide you with the return shipping address.
3. Ship the item back to us (customers are responsible for return shipping costs).
4. After inspection and approval, you’ll receive a Lush Heels Gift Card equal to the product’s value.

Lush Heels – Gift Card

• Issued for the exact amount of the returned product.
• Valid for 30 days from the date it is issued.
• Can be redeemed on any purchase from the official Lush Heels online store.
• A unique code will be sent for secure and easy checkout.

How to Use

1. Shop your favorite sandals on lushheels.store.
2. Add items to your cart and proceed to checkout.
3. Enter the gift card code to redeem your balance.
4. Complete your purchase and enjoy stepping out in style!