FAQs
Frequently Asked Questions (FAQs) – Lush Heels
How do I place my order?
Select the product you love, choose your size, and click “Add to Cart.” Once ready, go to your cart and click “Checkout.” Fill in your contact and delivery details, then proceed to payment. After completing your order, you will receive a confirmation email.
How can I get assistance with my order?
Our Customer Service team is here to help! You can contact us via WhatsApp at 0316-1620307, email us at support@lushheels.store, or send us a direct message on Facebook or Instagram.
I received my order but the size doesn’t fit. How can I exchange it?
You can request an exchange in line with our Refund & Exchange Policy. Please refer to the policy section on our website or contact our Customer Service team for assistance.
What are the delivery charges?
Delivery charges vary based on your location. We strive to keep them as affordable and competitive as possible. For exact charges, please contact our Customer Service team.
How long will delivery take?
Within Pakistan, delivery usually takes 3–5 working days depending on your city.
I placed an order but haven’t received the order confirmation email. What should I do?
Sometimes, confirmation emails may take a few minutes to arrive or land in your Spam/Junk folder. If you still haven’t received it after 30 minutes, please contact our Customer Service team to verify your order details.